Returns & Exchanges

At Colnago, we are committed to ensuring your high-performance cycling gear meets your expectations, which is why we offer a 30-day return window for items in original, unused condition. Our goal is to provide a seamless experience so you can focus on the road ahead with complete confidence in your equipment.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Secure Packaging

  Place the items in their original packaging, ensuring all tags and protective materials are intact to maintain eligibility for a full refund.

• 3.
  Affix Shipping Label

  Download and print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.

• 4.
  Verification and Refund

  Once our technicians inspect the returned gear, we will process your refund or ship your exchange within 5-7 business days.